SentimentSync
Prioritize urgent tickets
Let priority, not queue position, decide what your team works next.
Surface urgent tickets for SLA and escalation
Priority is scored as low, medium, high or urgent based on business urgency, such as an outage, a payment blocker, a legal issue or a churn threat, and written onto the ticket. SLA timers and escalation workflows can fire off that score directly, before a human has to read the ticket.
- Priority written onto every ticket automatically
- Drive SLA views and escalation workflows off a real property
- Focus the team on urgent and high before they age
Stop letting urgent tickets sit in a full queue
Free for your first 50 tickets a month, no card required.
Install from HubSpot