SentimentSync
Auto-triage tickets by category
Skip the keyword rules; let category route each ticket to the right team on its own.
Route billing, technical and shipping tickets automatically
Category is scored as billing, technical_issue, feature_request, shipping, account or other, and written onto the ticket itself. Because it is a real HubSpot property, a workflow can route each ticket to the right team automatically, without a human triaging first.
- Category written onto every ticket on create or change
- Route billing to finance, technical to engineering, shipping to ops
- No keyword rules to maintain, the AI reads the whole ticket
Stop sorting tickets into teams by hand
Free for your first 50 tickets a month, no card required.
Install from HubSpot