AI that reads your HubSpot tickets and writes the answers back into your CRM
Sentiment, category, intent and priority, scored on every ticket the moment it lands, and written back as real HubSpot ticket properties, so your lists, workflows and reports just work.
By installing, you agree to our Terms of Service and Privacy Policy .
- 50 tickets free each month
- No credit card required
- One-click HubSpot install
Funciones Principales
Four signals on every ticket
Sentiment, category, intent and priority, scored automatically the moment a ticket is created or updated.
Real HubSpot properties
Scores become real ticket properties, so your existing lists, views, workflows and reports work unchanged. No new dashboard to learn.
Live in one click
One OAuth install provisions the fields, backfills your most recent tickets up to your plan limit, and starts scoring. SMB pricing, no data platform to buy.
Every ticket, scored the moment it lands
SentimentSync reads each ticket's subject and description and writes four classifications straight onto the record: how the customer feels, what the ticket is about, what they want, and how urgent it is.
- Sentiment: positive, neutral or negative
- Category: billing, technical, feature request, shipping or account
- Intent: question, complaint, cancellation risk, purchase intent or feedback
- Priority: low, medium, high or urgent
Route, prioritize and report with the tools you already use
Because the scores are real HubSpot ticket properties, everything you have already built keeps working. Filter lists by sentiment, branch workflows on cancellation risk, and report on category trends. No export, no second login.
- Filter and segment ticket lists by any signal
- Trigger workflows on negative sentiment or churn risk
- Report on category and priority trends
- Escalate urgent tickets automatically
Your ticket text isn't stored, and it isn't used to train AI models
SentimentSync classifies each ticket and keeps the four scores, a confidence value, a short rationale, and a content fingerprint used to skip re-scoring. We don't retain the ticket body. Ticket text is treated as untrusted content and is never followed as instructions. Processing runs on Google Cloud Vertex AI under Google's data-governance terms.
Practical HubSpot guides
9 de julio de 2026
AI Ticket Categorization in HubSpot: What It Automates and What It Doesn't
How AI-based ticket categorization works in HubSpot, what an app can realistically classify from a ticket's text, and how to wire the category property into your existing views and reports.
9 de julio de 2026
AI Ticket Routing in HubSpot: Route by Sentiment, Category, and Priority
How to route HubSpot support tickets automatically using AI-generated sentiment, category, and priority properties, built entirely on native ticket-based workflows.
9 de julio de 2026
HubSpot Sentiment Analysis: How to Score Ticket Sentiment Automatically
A practical guide to adding automatic sentiment scoring to HubSpot support tickets, why real ticket properties beat a separate dashboard, and how to act on sentiment with workflows and reports.
See SentimentSync on your own tickets
Install in one click. We provision the properties, backfill your most recent tickets up to your plan limit, and score every new one automatically.
Free for your first 50 tickets a month. No card required.
Signal on every ticket, without another dashboard
Free for your first 50 tickets a month, then 39 EUR per month for 1,000.
Install from HubSpot